Understanding when and how refunds are processed
System bugs or technical malfunctions during your search process
Server-side failures preventing proper request processing
Double charges or payment processing errors
Searches using blurry, low resolution, or poor quality images
Not finding expected matches or desired results
Deciding not to use the service after purchase
Search results showing different individuals
Not completing the search process
Email [email protected] or, preferably, open a support ticket from your dashboard with your search ID (format example: reco?id=Q2DR26).
Explain the technical issue encountered with specific details
Our team will verify the reported issue against system logs
Approved refunds are processed within 3-5 business days
All refund requests are reviewed individually. Technical issues must be verified by our system logs to qualify for a refund.