Refund Policy

Understanding when and how refunds are processed

Eligible for Refund

Technical Issues

System bugs or technical malfunctions during your search process

Server Errors

Server-side failures preventing proper request processing

Payment Processing Issues

Double charges or payment processing errors

Not Eligible for Refund

Poor Image Quality

Searches using blurry, low resolution, or poor quality images

Unsatisfactory Results

Not finding expected matches or desired results

Changed Mind

Deciding not to use the service after purchase

Different Person

Search results showing different individuals

Incomplete Searches

Not completing the search process

Refund Process

1
Contact Support

Email [email protected] or, preferably, open a support ticket from your dashboard with your search ID (format example: reco?id=Q2DR26).

2
Provide Details

Explain the technical issue encountered with specific details

3
Verification

Our team will verify the reported issue against system logs

4
Processing

Approved refunds are processed within 3-5 business days

Important Notice:

All refund requests are reviewed individually. Technical issues must be verified by our system logs to qualify for a refund.