Our system automatically detects search failures and restores credits without manual intervention. When technical issues prevent your search from completing successfully, credits are automatically returned to your account.
Instant Credit Restoration
If our automated system fails to detect a search failure, you can open a support ticket to receive a manual refund. We may also provide bonus credits as compensation for the inconvenience.
Automated refund triggers include:
- Server errors that prevent search completion
- System timeouts during processing
- Database connectivity issues
- Search engine malfunctions