Refund Policy & Guidelines

Automated Refunds

Our system automatically detects search failures and restores credits without manual intervention. When technical issues prevent your search from completing successfully, credits are automatically returned to your account.

Instant Credit Restoration

If our automated system fails to detect a search failure, you can open a support ticket to receive a manual refund. We may also provide bonus credits as compensation for the inconvenience.

Automated refund triggers include:

Server errors that prevent search completion
System timeouts during processing
Database connectivity issues
Search engine malfunctions

Manual Refund Eligibility

When automated systems don't catch technical issues, you can request manual refunds for the following situations:

Eligible for Refund

Search Failures Technical failures that prevent search completion or cause system errors during processing
Payment Processing Errors Duplicate purchases when users accidentally buy the same product twice
System Downtime Searches affected by unexpected maintenance periods or service outages

Verification Required

All refund requests are verified against our system logs to confirm technical issues. Requests must be submitted within 48 hours of the affected search.

Non-Refundable Situations

The following circumstances do not qualify for refunds under our policy:

Not Eligible for Refund

Poor Search Results Unsatisfactory results, no matches found, or results showing different individuals than expected
Low Quality Images Searches using blurry, low resolution, or poor quality photos that yield limited results
User-Initiated Cancellation Incomplete searches due to closing browser, navigating away, or changing your mind
Account Violations Banned accounts due to policy violations are not eligible for refunds of any kind
Successful Searches Completed searches that functioned as designed, regardless of user satisfaction with results

Important Notice

We recommend testing our service with our free search option first to understand how our system works and what to expect from search results before purchasing credits.

Manual Refund Process

If you experience technical issues that weren't automatically resolved, follow these steps to request a manual refund:

1

Contact Support

Open a support ticket from your dashboard or email [email protected] with your search ID (format: reco?id=Q2DR26)

2

Provide Technical Details

Describe the technical issue with specific details including error messages, approximate search time, and what occurred

3

System Verification

Our technical team verifies the reported issue against system logs to confirm technical difficulties during your search

4

Resolution

Approved refunds are processed within 3-5 business days. We may also provide bonus credits for the inconvenience

Bonus Credits

In addition to refunding credits for technical issues, we may provide bonus credits as compensation for any inconvenience caused by system problems.

Payment Methods & Processing

We accept payments through multiple secure methods. Refund processing times vary by payment method:

Stripe

PayPal

Cryptocurrency

Refund Processing Times:

Credit/Debit Cards (Stripe): 3-5 business days
PayPal: 1-3 business days
Cryptocurrency: Processed as account credits (crypto refunds not available)

Double Charges

Double charges occur when users accidentally purchase the same product twice. These are verified through payment processor records and refunded when confirmed.

Contact Support

Our support team is ready to help with refund requests and technical issues. We aim to resolve all legitimate refund requests quickly and fairly.

Support Ticket

The fastest way to get assistance with refund requests and technical issues

Open Support Ticket

Email Support

Send detailed information about your refund request or technical issue

[email protected]

Response Time

We typically respond to refund requests within 2-4 hours during business hours. All technical issues are investigated thoroughly to ensure fair resolution.