Refund Policy & Guidelines

Our Resolution Approach

When service issues occur, our support team resolves them by providing credits for the affected search plus additional bonus credits as compensation for any inconvenience experienced.

We primarily resolve issues using instant MambaPanel credits rather than processing payment refunds. This method allows for immediate resolution and enables us to provide bonus compensation that wouldn't be possible with traditional refunds.

When We Provide Credits

Our support team provides credit resolution for the following types of issues:

Technical Issues

System failures Server errors, timeouts, or technical malfunctions that prevent search completion
Service disruptions Unexpected downtime or maintenance issues affecting search functionality
Billing errors Double charges or payment processing issues verified through our records

Exceptional Quality Issues

Unusually poor results While we don't typically provide credits for unsatisfactory results, exceptionally poor outcomes may qualify for resolution
Case evaluation Each situation is reviewed individually to determine if results fall significantly below reasonable expectations

Ineligible Situations

The following circumstances do not qualify for credit resolution:

Non-Refundable

Standard search results Unsatisfactory results, no matches found, or results showing different individuals than expected
Image quality limitations Searches using low-resolution, blurry, or poor-quality photos yielding limited results
User-initiated cancellation Incomplete searches due to browser closure, navigation away, or changed decisions
Account violations We operate a 3-strike warning system making account bans rare; banned accounts are not eligible for payment refunds
Deleted search records Searches deleted from your account cannot be verified for refund purposes due to lack of audit records

Test Our Service

We recommend using our free search option to understand our system capabilities before purchasing credits.

Payment Method Refunds

While we occasionally process refunds to original payment methods, we typically resolve issues through instant credit restoration for faster resolution.

Payment refund processing times:

Credit/Debit Cards: 3-5 business days
PayPal: 1-3 business days
Cryptocurrency: Not available (credits only)

Credit Resolution Benefits

Instant credits allow immediate service restoration and bonus compensation, while payment refunds require processing time and cannot include additional compensation.

Resolution Request Process

Follow these steps to request issue resolution:

1

Contact Support

Submit a support ticket or email [email protected]. Include your search ID if available (format: reco?id=Q2DR26)

2

Provide Issue Details

Describe the technical problem with specific details including error messages and approximate occurrence time

3

Issue Verification

Our technical team verifies reported issues against system logs to confirm service problems

4

Resolution

Verified issues receive credit restoration plus bonus compensation within 3-5 business days

Response Time

We typically respond to support requests within 2-4 hours during business hours. All technical issues undergo thorough investigation.

Contact Support

Our support team is available to assist with technical issues and resolution requests.

Support Ticket

Submit detailed issue reports for technical problems and resolution requests

Open Support Ticket

Email Support

Direct communication for detailed issue documentation and resolution requests

[email protected]