Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our face search technology and services

Does this service work worldwide?
Yes, our service works globally. We search faces across worldwide databases, public websites, and other sources. However, coverage may vary by region, with our Lite Search providing access to alternative datasets.
My face is inside your database - can I remove it?
Yes, you can easily remove your face from our database. Either use the removal tool in your dashboard or visit mambapanel.com/removeface. The process is free and takes about 30 seconds. Once approved, no users can see results for your face in searches.
How accurate are the search results?
Our system provides confidence scores with each match. The standard engine typically achieves 85-99% accuracy for clear, front-facing photos. Results include a confidence percentage so you can judge the reliability of each match.
How long do searches take?
Search times vary by engine: Free Search and Lite Search typically complete within 1-5 seconds, Standard searches within 10-90 seconds, while our Deep Search can take 1-7 days as they create custom web crawlers specifically for your search.
What search options do you offer?
We offer several specialized search services:
  • Free Search: Free database with 300K faces (mostly celebrities and mugshots)
  • Lite Search: Free database with 5M+ faces
  • Standard Search: Our main engine with 1.8 billion faces from across the internet
  • Deep Search: Our most powerful option with 8 billion faces and custom web crawler
  • AI Tools: Free add-on for accounts with subscription plans (includes Face Comparison and more)
Tell me more about the Free Search and Lite Search
The Free Search lets you test our technology using a curated sample database of about 300,000 faces. This database mainly includes celebrities and public mugshots.

The Lite Search is also completely free but provides access to a larger database of 5M+ faces. Both options are separate from our main database and are available at no cost.
Note: These are free versions and don't access our full database of 1.8 billion faces.
What's special about the Standard Search?
Our Standard Search is our most comprehensive tool, accessing our database of 1.8 billion faces. It provides:
  • Confidence scores for each match
  • Works with photos taken at different times/angles
  • Searches our comprehensive database
  • Shows exactly where photos appear online
What makes the Deep Search so powerful?
Our Deep Search is our most advanced search technology, designed for the most challenging searches:
  • Searches an exclusive database of 8+ billion faces (4× larger than Standard)
  • Creates a custom web crawler specifically for your search
  • Actively hunts across the entire internet for matches
  • 99.9% accuracy rate across all demographics
  • Credit-back guarantee if we find fewer than 2 unique photos
Takes longer (1-7 days) but delivers the most comprehensive results when other engines can't find matches.
What about AI Tools?
Our AI Tools include a wide range of features:
  • AI Tools: A large selection of AI tools including:
    • Age estimation, which analyzes facial features to estimate approximate age
    • Face Comparison: Directly compares two photos with an industry-leading false-positive rate of just 1 in 100 million
    • And many more AI-powered analysis tools
AI Tools are free to use with any subscription plan!
Which search should I use?
Here's a quick guide:
  • First time user? Try our Free Search with 300K faces
  • Need more results? Use our Lite Search with 5M+ faces (also free)
  • Serious searches? Use Standard Search for comprehensive results
  • No results from Standard? Use Deep Search for the most thorough search
  • Need additional analysis? Use our free AI Tools (including Face Comparison) with any subscription plan
What sources do your engines search?
Our databases include faces from:
  • Social media platforms
  • News websites
  • Public records
  • Dating sites
  • Professional networks
  • Forums and community sites
  • Deep web and archived content (Deep Search)
What types of photos work best?
For best results, use:
  • Clear, well-lit photos
  • Front-facing angles
  • Recent pictures
  • Minimal face obstruction
However, our system can still process side profiles, older photos, or partially obscured faces with lower confidence scores. Our Deep Search has the best capability for handling challenging photos.
What file formats are supported?
We support all major image formats:
  • JPEG/JPG
  • PNG
  • WebP
  • HEIC (iPhone photos)
Maximum file size is 10MB per image.
Can I search multiple faces at once?
Currently, we support one face search at a time. For group photos, you'll need to crop or select individual faces for separate searches.
Do you have a mobile app?
While we don't have a dedicated mobile app, our website is fully mobile-responsive and works great on smartphones and tablets. You can upload photos directly from your device's camera or gallery.
How private are my searches?
All searches are completely private. We don't share your search history or uploaded photos with other users or third parties. Your searches are only visible in your own account history.
How long do you keep search data?
Search results are stored in your account for 30 days. After that, they're automatically deleted. Uploaded photos are removed from our servers immediately after processing. Deep Search searches are stored for 7 days after completion.
Can I delete my search history?
Yes, you can delete individual searches or your entire search history at any time from your dashboard. Deletion is permanent and can't be undone.
What are your current rates?
Our current pricing:
  • Free Search: Completely FREE (300K faces)
  • Lite Search: Completely FREE (5M+ faces)
  • Standard Engine: $3 USD per credit
  • Deep Search: 10 credits per search
  • AI Tools: Free with subscription plans
  • Bulk discounts available for large purchases
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and various cryptocurrencies.
Are there any subscription options?
Yes, we offer subscription plans that include credits and access to our AI tools. We also operate on a credit-based system that gives you flexibility to use the service as needed without monthly commitments. Bulk credit purchases offer better value for frequent users.
How can I get help with my searches?
Support is available through:
  • Email support (24/7)
  • Ticket support
  • Phone support: +64 0800 4000 66
What's your refund policy?
While credits are generally non-refundable, we review refund requests case by case. If you're unsatisfied with your results, contact support within 24 hours of your search for assistance.
Note: Free Search and Lite Search are completely free to help you verify our service quality before purchasing credits.
Deep Search has an automatic refund guarantee if we find fewer than 2 unique photos.
How long do credits last?
Credits never expire. Once purchased, they remain in your account until used, regardless of when you bought them.