Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our face search technology and services

Does this service work worldwide?
Yes, our service works globally. We scan faces across worldwide databases, social media platforms, and public websites. However, coverage may vary by region, with our Flux Engine specializing in alternative datasets.
My face is inside your database - can I remove it?
Yes, you can easily remove your face from our database. Either use the removal tool in your dashboard or visit mambapanel.com/removeface. The process is free and takes about 30 seconds. Once approved, no users can see results for your face in searches.
How accurate are the search results?
Our system provides confidence scores with each match. The standard engine typically achieves 85-99% accuracy for clear, front-facing photos. Results include a confidence percentage so you can judge the reliability of each match.
How long do searches take?
Search times vary by engine: Free and Standard searches typically complete within 10-90 seconds, Flux Engine searches in 1-5 seconds, while our Plus Engine deep searches can take 1-7 days as they create custom web crawlers specifically for your search.
What search options do you offer?
We offer several specialized search services:
  • Free Search: Try our demo database of 300K faces (mostly celebrities and mugshots)
  • Standard Search: Our main engine with 1.8 billion faces from across the internet
  • Flux Engine: Alternative database with 7 million additional faces
  • Plus Engine: Our most powerful option with 8 billion faces and custom web crawler
  • Age Estimation: Free add-on for accounts with 15+ credits
  • Face Comparison: Direct 1:1 matching with 99.999999% accuracy
Tell me more about the Free Search
The Free Search lets you test our technology using a curated sample database of about 300,000 faces. This database mainly includes celebrities and public mugshots - it's separate from our main database and won't show regular individuals. It's perfect for trying out our system before purchasing credits.
Note: This is a demo version and doesn't access our full database of 1.8 billion faces.
What's special about the Standard Search?
Our Standard Search is our most comprehensive tool, scanning through 1.8 billion faces across social media and public websites. It provides:
  • Confidence scores for each match
  • Works with photos taken at different times/angles
  • Searches across all major social platforms
  • Shows exact where photos appear online
How is the Flux Engine different?
The Flux Engine is our complementary search option when Standard Search doesn't find who you're looking for. It uses a completely separate database of 7 million faces and:
  • Searches additional sources and websites
  • Works better with blurry or side-profile photos
  • Includes alternative networks and platforms
  • Finds matches that standard searches might miss
What makes the Plus Engine so powerful?
Our Plus Engine is our most advanced search technology, designed for the most challenging searches:
  • Searches an exclusive database of 8+ billion faces (4× larger than Standard)
  • Creates a custom web crawler specifically for your search
  • Actively hunts across the entire internet for matches
  • 99.9% accuracy rate across all demographics
  • Credit-back guarantee if we find fewer than 2 unique photos
Takes longer (1-7 days) but delivers the most comprehensive results when other engines can't find matches.
What about Age Estimation and Face Comparison?
These are our free add-on tools for accounts with 15+ credits:
  • Age Estimation: Analyzes facial features to estimate approximate age
  • Face Comparison: Directly compares two photos with an industry-leading false-positive rate of just 1 in 100 million
Both tools are free to use as long as you maintain 15+ credits in your account!
Which search should I use?
Here's a quick guide:
  • First time user? Try our Free Search to test the system
  • General searches? Use Standard Search for comprehensive results
  • No results from Standard? Try our Flux Engine for alternative results
  • No results from other engines? Use Plus Engine for the most thorough search
  • Need to verify age? Add Age Estimation to any search
  • Comparing specific photos? Use Face Comparison
What sources do your engines scan?
Our engines scan across:
  • Social media platforms
  • News websites
  • Public records
  • Dating sites
  • Professional networks
  • Forums and community sites (Flux Engine)
  • Deep web and archived content (Plus Engine)
What types of photos work best?
For best results, use:
  • Clear, well-lit photos
  • Front-facing angles
  • Recent pictures
  • Minimal face obstruction
However, our system can still process side profiles, older photos, or partially obscured faces with lower confidence scores. Our Plus Engine has the best capability for handling challenging photos.
What file formats are supported?
We support all major image formats:
  • JPEG/JPG
  • PNG
  • WebP
  • HEIC (iPhone photos)
Maximum file size is 10MB per image.
Can I search multiple faces at once?
Currently, we support one face search at a time. For group photos, you'll need to crop or select individual faces for separate searches.
Do you have a mobile app?
While we don't have a dedicated mobile app, our website is fully mobile-responsive and works great on smartphones and tablets. You can upload photos directly from your device's camera or gallery.
How private are my searches?
All searches are completely private. We don't share your search history or uploaded photos with other users or third parties. Your searches are only visible in your own account history.
How long do you keep search data?
Search results are stored in your account for 30 days. After that, they're automatically deleted. Uploaded photos are removed from our servers immediately after processing. Plus Engine searches are stored for 7 days after completion.
Can I delete my search history?
Yes, you can delete individual searches or your entire search history at any time from your dashboard. Deletion is permanent and can't be undone.
What are your current rates?
Our current pricing:
  • Standard Engine: $5.99 per search
  • Flux Engine: $5.99 per reveal
  • Plus Engine: 10 credits per search
  • Age Detection: Free with 15+ credits
  • Bulk discounts available for large purchases
What payment methods do you accept?
We accept all major credit cards, debit cards, and Crypto.
Are there any subscription options?
We operate on a credit-based system rather than subscriptions. This gives you more flexibility to use the service as needed without monthly commitments. Bulk credit purchases offer better value for frequent users.
How can I get help with my searches?
Support is available through:
  • Email support (24/7)
  • Live chat (during business hours)
  • Help center articles
  • Phone support for users with 100+ credits & NZ clients only
What's your refund policy?
While credits are generally non-refundable, we review refund requests case by case. If you're unsatisfied with your results, contact support within 24 hours of your search for assistance.
Note: Free test searches are available to verify our service quality before purchasing credits.
Plus Engine has an automatic refund guarantee if we find fewer than 2 unique photos.
How long do credits last?
Credits never expire. Once purchased, they remain in your account until used, regardless of when you bought them.